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Free delivery on all orders over £30

Open 09:00 – 17:00 / Mon – Fri

Customer Services

Frequently asked questions

Common purchase queries answered

Orders and Delivery

A confirmation email will be sent to the email address provided during checkout. If this is not received please check your junk or spam folder as they can sometimes go into there.

Most orders are delivered within 2-5 working days with free standard delivery.

We do have next day delivery options available on specific products.

Any products that are made to order will show their estimated delivery times.

If you select one of our engineered delivery services, these are usually completed within 5-14 days and you will receive a phone call to arrange a suitable delivery slot.

If you want to make any changes to your order, please contact us as soon as possible. We are unable to amend any order once it has been dispatched.

 

Once we have dispatched your order, you will receive tracking information to allow you to track your order.

We do not store any of your card details.

As a specilist mobility equipment supplier, we are able to offer certain products free of VAT. Please visit our VAT Relief page for more information.

We can arrange for shipping outside of the UK.

Please contact us if you are interested in having an item shipped outside of the UK.

We can take pre-orders for items to ensure you are first in the queue to receive the product when it arrives back into stock. You can place your pre order via the website or call us on 0800 112 0074.

Returns and Cancellations

We offer a 14 days returns policy from the date of delivery on all items unless they are made to order or are products that can void under health and safety regulations if used.

Please see our full returns information here.

We are sorry to hear you have received the wrong item. Please contact us with your order details as soon as possible so we can correct the mistake.

If your order has arrived damaged, please contact our customer services team who will advise you regarding a replacement order.

We are unable to cancel or amend any orders that have been dispatched or that are for made to order products.

Free Delivery

On all orders over £30

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From leading manufacturers

Friendly Customer Service

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