Customer Services

A confirmation email will be sent to the email address provided during checkout. If this is not received please check your junk or spam folder as they can sometimes go into there.

Most orders are delivered within 2-5 working days with free standard delivery.

We do have next day delivery options available on specific products.

Any products that are made to order will show their estimated delivery times.

If you select one of our engineered delivery services, these are usually completed within 5-14 days and you will receive a phone call to arrange a suitable delivery slot.

If you want to make any changes to your order, please contact us as soon as possible. We are unable to amend any order once it has been dispatched.

Once we have dispatched your order, you will receive tracking information to allow you to track your order.

We do not store any of your card details.

As a specilist mobility equipment supplier, we are able to offer certain products free of VAT. Please visit our VAT Relief page for more information.

We can arrange for shipping outside of the UK.

Please contact us if you are interested in having an item shipped outside of the UK.

We can take pre-orders for items to ensure you are first in the queue to receive the product when it arrives back into stock. You can place your pre order via the website or call us on 0800 112 0074.