VAT Relief

How do I know which products are eligible for VAT Relief?

Any products on our website which are to specifically aid disability or those with chronic illness will have an eligibility notification by them. These products can be purchased at the Ex VAT price.

Am I eligible?

VAT Relief will apply if the goods are for personal or domestic use and you or the person you are buying the product for have any of the following conditions:

  • A physical or mental impairment which has a long-term and substantial adverse effect upon his or her ability to carry out everyday activities;

  • A condition which the medical profession treats as a chronic sickness.

  • A terminally illness.

You will not qualify if you are temporarily disabled or incapacitated, for example, suffering a broken limb.

If you are unsure, you should seek guidance from your GP or other Medical Professional, however you do not need a doctors letter or other such documentation. A list of qualifying conditions can be found in the drop down box during the checkout stage.

How do I claim?

You will need to complete the simple VAT Relief declaration at the checkout just before the payment screen. This can also be done on your behalf by a carer or family member. We will then process all items which qualify for VAT Relief on your order at the Ex VAT price.

Important Information

You must be sure of your eligibility for VAT relief before completing the declaration. If you are unsure please call the National Advice Service on 0845 302 0203.

The goods ordered must be for personal or domestic use only.

It is a criminal offence to claim VAT relief if you do not meet the eligibility criteria. It is the responsibility of the buyer to ascertain whether the eligibility criteria are met.

The VAT relief does not apply to postage and packaging charges.

The completed form is retained by us for presentation to the VAT office only. We do not sell your data to third parties.

Click here for an electronic VAT Relief Declaration Form.

Click here for a postal VAT Relief Declaration Form.