Frequently Asked Questions

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How do I pay for my order?
  • You can pay for your order on our checkout page with any of the following:

    • Mastercard and Visa Credit Cards
    • Mastercard and Visa Debit Cards
    • Paypal 

    We do not store any of your card details. 

    All transactions are processed via a secure environment using SSL technology.

    If you are a business, local authority, charity or NHS Trust and would prefer to submit a purchase order with an invoice being sent in return or you require a quote for some equipment, please contact us at [email protected] or on 0800 112 0074 and a member of our team will be able to assist you. 

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How long do I have to wait for my order to be delivered after ordering?
  • Most orders are delivered within 2-5 working days. We also have the ability to provide you with a next working day delivery service on most items.

    If you opt for our engineered delivery service, this service is usually achieved within 10 working days. For full information please read our engineered delivery page.

    We do supply some items that are made to order, these items have product specific delivery times under their delivery tab on the product page.

    For our full delivery information take a look out our delivery information page here.

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How do I claim VAT Relief on my order?
  • If you have a long term illness or are disabled, you do not have to pay VAT on the purchase of certain goods and services.

    Any product that shows the price "With VAT Relief" is eligible for zero-rated VAT.

    To qualify for VAT Relief you must meet one of the criteria below: 

    • you have a physical or mental impairment that affects your ability to carry out everyday activities, for example blindness
    • you have a condition that’s treated as chronic sickness, like diabetes
    • you’re terminally ill

    The goods or services must be for your own domestic or personal use and must not be for business purposes.

    If you are elderly but able-bodied or temporarily disabled (for example a broken leg) you will not qualify.

    If you wish to apply for VAT Relief for qualifying goods, simply complete our VAT Relief Declaration at checkout. The form will require the user of the item or services name, address and condition or disability.
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